When clients first purchased the 90-day program, there was an option to join the V Shred University (***) as a trial, with an agreement to pay the membership subscription once the trial was finished. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns that need immediate attention. We answer every customer's inquiry in the order in which it was received. To cater to all our clients' requests, we have a dedicated email support team that diligently works and offers assistance 24/7. Rest assured that we will attend to their concerns and honor their initial email request. Although we are experiencing a high volume of contacts, and wait times are longer than usual, we have acknowledged receipt of our customers' emails and set proper expectations that we will get back to them as soon as possible. Our entire team is working hard to meet our customers' service standards and strives to deliver results by understanding their needs and resolving their concerns immediately. Our 30-day money-back guarantee is applicable to the majority of our 90-day programs, which means clients can request a refund if, for any reason, they are not satisfied with the products and services offered within 30 days from the purchase date. We stand by our promise and offer a no-questions-asked refund agreement. Most of our programs are covered by a satisfaction guarantee, and our 30-day money-back guarantee policy offers a full refund on these programs if, for any reason, clients are not satisfied with them or we fail to meet their expectations. Thank you to BBB for your help.Yours sincerely,***********************.Īt our company, we want our clients to try our products and services with peace of mind and confidence that these products and services will deliver the results we promised. I expect a swift response from V-Shred and my money refunded ASAP. The email I signed up with was ********************** and there is no stated order number, its as if its a con and they don't want you to get your money back. As such, I am filing this complaint to receive my refund from V-Shred.My order is named "Ripped In 90 Days $67 Bundle", $67 is the price of the order, and what I demand to be refunded by V-Shred, and my order date was April 12th, 2023. I am cancelling this now so V-Shred do not rip me off, and also requesting a refund of my $67.I have read similar complaints here on BBB's website, and upon submission of a complaint, other customer's have had a response the next day and received their promised refund. It is blatent underhanded business and I am utterly appalled by V-Shred. Not only have I been charged $67 as mentioned, but also put on a monthly membership of $9.95, which I did not request. Not a word about my refund, and to me its poor customer service. I tried out the programme, but when it didn't meet my expectations, I decided to request my refund.The programme stated that the purchase came with a promised 30-day money back guarantee, this was key in my decision to make the purchase, as I had heard bad things from others online about the programme and wanted to give V-Shred the benefit of the doubt, however upon purchase I discovered that the fitness programme was subpar and not as good as had been advertised, I made my mind up that I was to cancel and request my promised refund of my $67.I keep getting promotional emails and thanks from the company's "*****" for signing up for and purchasing the programme. I sent an email to V-Shred's customer service requesting a refund for a $67 fitness programme that I had ordered.
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